Terms of Service

1. Acceptance of Terms

By accessing or using the RIGShare platform ("Service"), operated by RIGShare LLC ("Company," "we," "us"), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Service. The Service includes the website at rigshare.app, any associated mobile applications, and all related services.

2. Description of Service

RIGShare is a peer-to-peer marketplace that connects construction equipment owners ("Owners") with individuals and businesses seeking to rent construction equipment ("Renters"). RIGShare facilitates the listing, discovery, booking, and payment for equipment rentals but does not own, operate, or maintain any equipment listed on the platform.

RIGShare also operates a Robotics & AI Division (accessible at rigshare.app/robotics-ai) that connects owners of advanced technology hardware — including GPU compute clusters, industrial robots, humanoid robots, autonomous drones, AI infrastructure, 3D printers, and IoT sensors — with individuals and businesses seeking to rent such hardware. The Robotics & AI Division is governed by these Terms of Service and by the Robotics & AI Addendum, which contains additional terms specific to that division. In the event of a conflict, the Addendum controls for Robotics & AI transactions.

3. User Accounts

You must create an account to use the Service. You agree to provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must be at least 18 years old to create an account.

4. Identity Verification

To maintain a safe and trusted marketplace, RIGShare requires identity verification for all users:

• Identity Verification (Required): All users must complete identity verification through Stripe Identity before booking or listing equipment. This involves providing a government-issued photo ID and a selfie for facial matching. Verification is typically processed within minutes.

RIGShare reserves the right to suspend or terminate accounts that fail identity verification requirements. Identity verification reduces risk but does not guarantee the conduct, reliability, or trustworthiness of any user.

5. Equipment Listings

Owners are solely responsible for the accuracy of their equipment listings, including descriptions, photos, pricing, availability, and condition assessments. Owners represent that they have the legal right to rent the listed equipment, that it is in safe working condition, and that it meets all applicable safety standards. RIGShare reserves the right to remove any listing that violates these Terms.

6. Bookings and Payments

Booking & Fees: All bookings are subject to Owner approval unless set to "Instant Book." Renters agree to pay all applicable fees at the time of booking. RIGShare charges Renters a service fee of 7% of the rental amount. Owners receive the rental amount minus a platform commission based on their subscription tier. All payments are processed securely through Stripe.

Security Deposit (Authorization Hold): A security deposit equal to 15% of the total rental amount (minimum $100, no maximum) is placed as an authorization hold on the Renter's payment method at the time of booking. The authorization hold reserves funds on the Renter's card but does not capture or charge the amount. The hold is released automatically within 48 hours of the equipment being returned without incident, subject to the Damage Assessment process described in Section 11. If damage, excessive cleaning, or late fees are assessed through the Damage Assessment process, only the assessed amount is captured from the hold. If assessed charges exceed the hold amount, the Renter authorizes RIGShare to charge the remaining balance to the payment method on file. Authorization holds that expire before the rental is completed will be renewed automatically. Renters whose payment method cannot support the authorization hold will be unable to complete the booking.

7. Cancellation, Refund & Rental Modification Policy

7.1 Renter-Initiated Cancellations

Refund amounts depend on timing of cancellation relative to the rental start date:

• 7+ days before rental start: 100% refund of rental amount
• 3–6 days before: 75% refund of rental amount
• 1–2 days before: 50% refund of rental amount
• Same day: No refund

Service Fee Retention: RIGShare's 7% Renter service fee is non-refundable on all Renter-initiated cancellations, regardless of timing. The refund percentages above apply to the base rental amount only. Protection Plan fees, if purchased, are refunded in full for cancellations made 3 or more days before the rental start date and are non-refundable for cancellations made fewer than 3 days before the rental start date.

High-Value Rental Exception: For rentals with a total value exceeding $5,000, same-day cancellations will receive a 25% refund of the rental amount for unused full days remaining on the booking. This exception does not apply to single-day rentals.

7.2 Owner-Initiated Cancellations

• Owner-initiated cancellation of a confirmed booking: 100% refund to Renter, including all fees and Protection Plan costs.
• Owner no-show at pickup: 100% refund + $50 platform credit to Renter.

Repeat Cancellation Penalties: Owners who cancel confirmed bookings may face the following consequences:

• 1st cancellation (rolling 90-day period): Warning issued; reduced search visibility for 7 days.
• 2nd cancellation (rolling 90-day period): Reduced search visibility for 30 days; listing flagged with cancellation rate indicator visible to Renters.
• 3rd cancellation (rolling 90-day period): All listings temporarily suspended for 14 days; Owner must contact support@rigshare.app to reactivate.
• 4+ cancellations (rolling 90-day period): Account subject to review and potential permanent suspension at RIGShare's discretion.

Owner cancellations due to documented equipment breakdown or emergency (with supporting evidence submitted within 24 hours) will not count toward the cancellation threshold.

7.3 Early Return Policy

If a Renter returns equipment before the end of the booked rental period:

• No refund is issued for unused days on rentals of 3 days or fewer.
• For rentals of 4 days or longer, Renters may request a partial refund for unused full days remaining, subject to a 1-day minimum charge beyond the days already used (e.g., if a Renter uses 3 days of a 7-day rental, they are charged for 4 days and refunded 3 days).
• Early return refund requests must be submitted through the platform before physically returning the equipment. Refunds are calculated at the original daily rate.
• RIGShare's service fee and any Protection Plan fees are calculated on the original booking amount and are non-refundable upon early return.
• Owners are not obligated to accept early returns outside of their listed availability windows. If the Owner is not available to receive the equipment at the time of early return, the Renter remains responsible for the equipment until the scheduled return time.

7.4 Rental Extensions

If a Renter wishes to extend a rental beyond the original booking period:

• Extension requests must be submitted through the platform at least 12 hours before the scheduled return time. Extensions are subject to Owner approval and equipment availability.
• Extended rental days are charged at the original daily rate unless the Owner has updated their pricing. RIGShare's 7% service fee and the Owner's platform commission apply to the extended period.
• If a Protection Plan was purchased for the original booking, coverage automatically extends to the extended period at the same tier and rate, charged to the Renter.
• The security deposit from the original booking remains in effect and is not increased for the extension, unless the extension results in a new rental total that would require a higher minimum deposit under Section 6.

7.5 Late Returns

Equipment not returned by the scheduled return time without an approved extension constitutes a late return:

• Grace period: A 2-hour grace period applies after the scheduled return time. No additional charges are assessed during the grace period, but the Renter must notify the Owner through the platform of the delay.
• Late fees: After the grace period, the Renter is charged 1.5x the daily rate for each additional day or partial day (minimum 4 hours to constitute a partial day).
• Unreturned equipment (48+ hours late without communication): If equipment is not returned and the Renter has not responded to platform communications within 48 hours past the scheduled return time, RIGShare will:
  1. Forfeit the Renter's full security deposit to the Owner.
  2. Flag the Renter's account for review and potential suspension.
  3. Provide the Owner with the Renter's contact information on file to pursue recovery.
  4. Cooperate with law enforcement if the Owner files a theft report.
• Late return fees are deducted from the Renter's security deposit. If late fees exceed the security deposit, the Renter is responsible for the balance and authorizes RIGShare to charge the payment method on file.

7.6 Force Majeure

Neither party shall be liable for cancellation or inability to perform due to events beyond reasonable control, including but not limited to natural disasters, severe weather, government orders, or civil emergencies ("Force Majeure Events"). In the event of a Force Majeure Event:

• The affected party must notify the other party through the platform as soon as reasonably practicable.
• Renters receive a 100% refund of the rental amount and all fees for the affected period.
• No cancellation penalties are assessed against either party.
• RIGShare determines, in its sole discretion, whether a Force Majeure Event has occurred.

7.7 Modifications

RIGShare may modify cancellation terms on a case-by-case basis at its sole discretion. Any such modifications will be communicated to the affected parties in writing through the platform.

8. Bodily Injury & Third-Party Liability

Construction equipment poses inherent risks of serious bodily injury, death, and property damage to operators, bystanders, and third parties. RIGShare is a marketplace platform that facilitates connections between equipment Owners and Renters. RIGShare does not own, operate, maintain, inspect, or supervise any equipment listed on the platform and assumes no liability for injuries, deaths, or damages arising from the use of equipment.

Assumption of Risk: By booking and operating any equipment through the Service, Renters acknowledge and accept that the operation of construction equipment — including but not limited to excavators, skid steers, loaders, cranes, boom lifts, forklifts, bulldozers, backhoes, and other heavy machinery — involves inherent and significant risks of serious bodily injury, death, and property damage to the Renter, to third parties, and to surrounding property. Renters voluntarily assume all such risks, whether known or unknown, arising from the use, operation, transportation, loading, or unloading of rented equipment.

Operator Certification: Certain construction equipment requires operator certification under federal and state law. Renters represent and warrant that all persons who will operate rented equipment hold all certifications, licenses, and training required by applicable law, including but not limited to OSHA-required certifications for forklifts (29 CFR 1910.178), cranes (29 CFR 1926 Subpart CC), and aerial lifts. RIGShare does not verify operator certifications and is not liable for injuries, deaths, or damages resulting from operation by uncertified or unqualified persons.

Insurance Recommendation: RIGShare strongly recommends that all Renters carry commercial general liability insurance covering bodily injury and property damage arising from the operation of rented construction equipment. Renters who operate heavy machinery without adequate liability insurance do so at their own risk. The Equipment Protection Plan offered by RIGShare covers damage to the equipment only and does NOT provide bodily injury, death, or third-party property damage coverage of any kind.

No Liability for Bodily Injury: To the maximum extent permitted by law, RIGShare shall not be liable for any bodily injury, death, or property damage to any person — including the Renter, the Owner, their employees, agents, contractors, bystanders, or any third party — arising from or related to the use, operation, transportation, or storage of any equipment listed on the platform, regardless of whether a Protection Plan was purchased.

Indemnification for Bodily Injury: In addition to the general indemnification obligations elsewhere in these Terms, Renters agree to indemnify, defend, and hold harmless RIGShare LLC and the Equipment Owner from and against any and all claims, lawsuits, damages, losses, or expenses (including reasonable attorneys' fees) arising from bodily injury, death, or property damage to any third party caused by or related to the Renter's use, operation, or transportation of rented equipment.

9. Equipment Protection Plan

RIGShare offers an optional Equipment Protection Plan ("Protection Plan") to Renters. The Protection Plan is a damage waiver that limits the Renter's out-of-pocket financial exposure for accidental damage, theft, or loss during the rental period. The Protection Plan is NOT insurance. It does not create any obligation on the part of RIGShare to pay, reimburse, or compensate the Owner for equipment damage.

• Basic (5% of rental): Covers accidental damage. $500 deductible.
• Standard (8% of rental): Covers damage + theft. $250 deductible.
• Premium (12% of rental): Full coverage including theft and weather. $0 deductible.

Renters who decline the Protection Plan are liable for all damage up to the full replacement value of the equipment. The Protection Plan does not cover intentional misuse, gross negligence, or operation by unauthorized persons. For damage exceeding the Renter's liability under the Protection Plan, the Owner must seek recovery through their own insurance or directly from the Renter.

10. Owner Insurance Acknowledgment

When listing equipment, Owners must confirm the insurance status of their equipment. Owners who confirm their equipment is insured represent that their policy covers damage during third-party rental use. Owners who confirm their equipment is not insured voluntarily assume all risk of loss, damage, or theft not recovered from the Renter through the security deposit or Protection Plan deductible, and waive any claim against RIGShare for such losses. Regardless of insurance status, RIGShare does not verify, validate, or guarantee any Owner's insurance coverage and does not provide insurance to Owners or Renters.

11. Equipment Malfunction

If equipment malfunctions during a rental through no fault of the Renter, the Renter must report the issue immediately through the platform. Resolution depends on severity:

• Tier 1 (Minor): Equipment is still usable. Owner has 24 hours to repair. No refund.
• Tier 2 (Major): Equipment is partially unusable. Renter receives 50% prorated refund for remaining days if unresolved within 24 hours.
• Tier 3 (Critical): Equipment is completely unusable or unsafe. Rental ends immediately. Full 100% refund.

Issues reported within 4 hours of pickup qualify for a full refund regardless of severity (Grace Period). RIGShare does not guarantee the condition or operability of any equipment and is not liable for malfunctions or resulting damages.

12. Damage Assessment and Deposit Resolution

12.1 Documentation at Pickup and Return

Equipment condition is documented with GPS-stamped, timestamped photographs and structured condition checklists at both pickup and return. Both the Owner and Renter are required to complete their respective condition documentation through the platform at the time of pickup and return. Failure by either party to complete condition documentation may affect their position in any subsequent dispute.

12.2 AI-Assisted Damage Assessment

Upon equipment return, RIGShare's AI-powered visual analysis system automatically compares the pickup and return photographs and condition checklists to identify potential damage. The system generates a damage assessment that includes: identified damage with visual evidence, estimated severity classification, and a recommended resolution. Both parties consent to the use of AI-assisted evaluation as part of the damage assessment process. AI assessments are supplementary tools and do not constitute a final determination.

12.3 Damage Assessment Outcomes and Deposit Resolution

After the equipment is returned and condition documentation is submitted by both parties, one of the following outcomes occurs:

No Damage Detected: If the AI assessment and Owner confirmation indicate no damage beyond normal wear and tear, the authorization hold is released in full within 48 hours of return.

Damage Detected — Owner Confirms: If the AI assessment identifies potential damage and the Owner confirms the damage through the platform, a damage claim is opened. The Owner must submit: (a) a description of the damage; (b) photographs of the damage; and (c) a repair estimate or invoice from a qualified repair provider, or a replacement cost estimate for irreparable damage. Once the claim is validated, the assessed amount (repair cost, cleaning fee, or replacement cost as applicable) is captured from the Renter's authorization hold. If the assessed amount exceeds the hold, the Renter's payment method on file is charged for the remaining balance.

Damage Detected — Owner Does Not Respond: If the AI assessment identifies potential damage but the Owner does not confirm or submit a claim within 48 hours of the equipment being returned, the authorization hold is released in full and no amount is captured.

Damage Disputed: If the Renter disputes the damage assessment or the claimed amount, the dispute enters the resolution process described in Section 18. The authorization hold remains in place (or the assessed amount is held in escrow) until the dispute is resolved. Either party may appeal within 48 hours by contacting support@rigshare.app.

12.4 Normal Wear and Tear

Normal wear and tear is expected during the operation of construction equipment and is not grounds for a damage claim. Normal wear and tear includes but is not limited to: minor surface scratches consistent with standard use, standard tire or track wear, routine fluid consumption, and cosmetic dust or dirt that can be removed with standard cleaning. Damage claims based solely on normal wear and tear will be denied.

12.5 Cleaning Fees

If equipment is returned in a condition that requires excessive cleaning beyond what is reasonable for the type of equipment and duration of rental, the Owner may submit a cleaning fee claim. Cleaning fees are capped at $250 for standard equipment and $500 for heavy machinery, unless the Owner provides documentation of higher actual cleaning costs. Cleaning fees are deducted from the authorization hold.

12.6 Assessment Limitations

RIGShare does not perform physical inspections of equipment. All damage assessments are based on photographic evidence, condition checklists, and AI analysis submitted through the platform. RIGShare does not guarantee the accuracy of AI-assisted assessments and is not liable for damage that is not detected through the documentation process. Owners are encouraged to conduct their own thorough inspection of equipment upon return and report any damage through the platform within 48 hours.

13. User Conduct

Users agree not to: use the Service unlawfully; provide false information; circumvent the platform for off-platform transactions; harass other users; operate equipment unsafely or without required certifications; list unsafe or stolen equipment; manipulate reviews; or interfere with the Service. Renters agree to make a good faith effort to return equipment in a reasonably clean condition, removing excess dirt, mud, debris, and materials accumulated during use. Equipment should not be returned in a condition that requires extensive cleaning by the Owner. Failure to return equipment in a reasonably clean state may result in cleaning fees deducted from the security deposit.

14. Account Termination & Suspension

RIGShare-Initiated Termination: RIGShare may suspend or terminate any user account at any time, with or without cause, upon notice to the user. Grounds for suspension or termination include but are not limited to: repeated violations of these Terms, fraudulent activity, failure to resolve disputes in good faith, safety violations, failure to maintain required insurance, chargebacks or payment disputes filed in bad faith, and any conduct that RIGShare determines, in its sole discretion, poses a risk to the platform, its users, or the public.

Effect of Termination: Upon termination: (a) all active listings are immediately deactivated; (b) pending bookings where the terminated user is the Owner will be cancelled and Renters will receive a full refund; (c) pending bookings where the terminated user is the Renter will be cancelled and refunds will be issued in accordance with Section 7; (d) any pending payouts to the terminated user will be held for 30 days to resolve outstanding claims or disputes before being released; (e) security deposits held for active rentals will be processed in accordance with standard return procedures.

User-Initiated Termination: Users may close their account at any time by contacting support@rigshare.app. Account closure does not relieve users of obligations under active or recently completed rentals, including pending damage claims, disputes, or outstanding payments. Users must complete or cancel all active bookings before requesting account closure.

Survival: Sections relating to indemnification, limitation of liability, dispute resolution, intellectual property, and any obligations that by their nature should survive, shall survive termination of a user's account.

15. Reviews & Ratings

After each completed rental, both Owners and Renters may leave a review and rating for the other party. Reviews must reflect the user's genuine experience with the transaction.

Prohibited Review Content: Reviews must not contain: false or misleading statements; personal attacks, threats, or harassment; discriminatory language; content unrelated to the rental transaction; advertising or spam; or confidential information about the other party.

Review Disputes: Users who believe a review violates these guidelines may report it to support@rigshare.app within 30 days of the review being posted. RIGShare will review reported content and may remove reviews that violate these Terms at its sole discretion. RIGShare does not remove reviews solely because they are negative. A review will not be removed simply because the other party disagrees with its content.

Review Integrity: Users must not offer incentives (monetary or otherwise) in exchange for reviews, post reviews on behalf of others, or coordinate with other users to inflate or deflate ratings. Violations may result in removal of all associated reviews and account suspension.

16. Tax Responsibilities

Owner Tax Obligations: Owners are solely responsible for reporting all rental income earned through the platform to applicable federal, state, and local tax authorities. RIGShare may issue IRS Form 1099-K or other applicable tax reporting forms to Owners who meet the applicable reporting thresholds, as required by law.

Sales Tax: Equipment rentals may be subject to state and local sales tax depending on the jurisdiction. RIGShare may collect and remit sales tax on behalf of Owners where required by law. In jurisdictions where RIGShare does not collect sales tax, Owners are responsible for determining their own sales tax obligations and remitting any applicable taxes.

Renter Tax Obligations: Renters are responsible for any applicable use taxes in their jurisdiction related to rented equipment.

No Tax Advice: RIGShare does not provide tax advice. Users should consult with a qualified tax professional regarding their specific tax obligations.

17. Intellectual Property & Prohibited Technical Activities

All content, software, algorithms, business logic, data structures, platform architecture, user interface designs, trade secrets, and proprietary methodologies available through the Service are the exclusive intellectual property of RIGShare LLC and are protected by applicable intellectual property laws. Users expressly agree NOT to:

• Scrape, crawl, spider, harvest, or use any automated means (including bots, scripts, browser extensions, or AI-powered tools) to access, collect, copy, or extract any data, content, listings, pricing, user information, or other material from the Service.
• Reverse-engineer, decompile, disassemble, decode, or otherwise attempt to derive or reconstruct the source code, underlying algorithms, data models, business logic, or architecture of the Service or any part thereof.
• Use automated extraction, data mining, scraping tools, or similar technologies to systematically download, store, reproduce, or redistribute any portion of the platform's structure, data, or content.
• Access or attempt to access the Service's APIs, databases, servers, or backend systems through any unauthorized means, including exploiting vulnerabilities or bypassing security measures.
• Build, train, or improve any competing product, service, machine-learning model, or dataset using data or information obtained from the Service.
• Frame, mirror, or reproduce any portion of the Service on any other server, website, or platform without prior written consent from RIGShare LLC.

Violation of this section constitutes a material breach of these Terms and may result in immediate account termination, pursuit of injunctive relief, and recovery of damages including attorneys' fees. RIGShare LLC reserves the right to employ technical measures to detect and prevent prohibited activities. These restrictions survive termination of your account.

18. Dispute Resolution

Owner–Renter Disputes: Disputes between Owners and Renters regarding equipment condition, damage, late returns, or rental terms are resolved through the platform's internal dispute resolution process. Disputes are first processed through RIGShare's AI-assisted dispute resolution system, which analyzes photo evidence, condition checklists, and documentation. High-confidence automated decisions are executed immediately; lower-confidence cases are escalated to human administrators. Either party may appeal within 48 hours by contacting support@rigshare.app. RIGShare facilitates dispute resolution but does not guarantee any particular outcome. If the internal dispute process does not result in a resolution acceptable to both parties, the Owner and Renter may pursue remedies independently, including small claims court in their respective jurisdictions.

Disputes with RIGShare: Any dispute, claim, or controversy arising out of or relating to these Terms or the Service between you and RIGShare LLC shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The seat of arbitration shall be Bexar County, Texas; however, all proceedings may be conducted virtually (by videoconference, telephone, or document submission) at the election of either party, so that no party is required to travel. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Small Claims Exception: Notwithstanding the above, either party may bring an individual action in small claims court in the county where the claimant resides or in Bexar County, Texas, provided the claim falls within the court's jurisdictional limits.

Class Action Waiver: All disputes must be brought in an individual capacity. You agree not to participate in any class action, collective action, or representative proceeding against RIGShare LLC. This waiver applies to arbitration and any court proceeding.

19. Notices & Communications

Platform Communications: Official notices from RIGShare to users will be delivered via email to the address associated with the user's account and/or through in-app notifications. Users are responsible for maintaining a current, valid email address on their account.

Receipt of Notice: Notices sent by email are deemed received 24 hours after being sent. In-app notifications are deemed received when displayed in the user's account. Users who fail to maintain a valid email address or who do not check their in-app notifications are still bound by any notices sent to their account.

User-to-User Communications: All communications between Owners and Renters regarding a booking must be conducted through the platform's messaging system. Off-platform communications (including personal phone, email, text, or social media) are discouraged and RIGShare cannot mediate disputes arising from off-platform communications.

Response Timeframes: Unless otherwise specified in these Terms, users are expected to respond to platform communications related to active bookings within 24 hours.

20. Limitation of Liability

RIGShare is a marketplace platform and is not a party to rental transactions. RIGShare does not own, operate, maintain, insure, or guarantee any equipment listed on the platform. Under no circumstances shall RIGShare be liable for any damage to, loss of, or theft of equipment, regardless of whether a Protection Plan was purchased. RIGShare does not guarantee the quality, safety, legality, or availability of listed equipment. To the maximum extent permitted by law, RIGShare shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from use of the Service, including but not limited to loss of use, loss of revenue, cost of replacement equipment, or increased insurance premiums. RIGShare's total aggregate liability shall not exceed the platform service fees collected from the applicable transaction.

21. Indemnification

You agree to indemnify, defend, and hold harmless RIGShare LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, your violation of any rights of another party, any equipment damage or malfunction, or any dispute between Owner and Renter. This indemnification survives termination of your account.

22. Third-Party Delivery Services

RIGShare may facilitate access to third-party delivery providers to transport equipment between Owners and Renters. Third-party delivery services may not be available in all areas or at all times. By using third-party delivery through the platform:

• Users acknowledge that third-party delivery providers are independent services not owned, operated, or controlled by RIGShare.
• RIGShare is NOT responsible for any damage, loss, delay, theft, or destruction of equipment during delivery transit.
• RIGShare does not employ, supervise, or control delivery drivers. Delivery drivers are employees or contractors of the delivery service provider.
• The Equipment Protection Plan does NOT cover damage occurring during third-party delivery transit.
• Any claims for delivery-related damage, delays, or loss must be filed directly with the delivery service provider.
• Delivery fees are charged by and paid to the third-party delivery provider. Delivery fees are non-refundable once confirmed by the delivery provider.
• Users agree to the delivery provider's own terms of service and privacy policy when using their services.

RIGShare's total liability related to third-party delivery is limited to facilitating the connection between the user and the delivery provider. RIGShare does not guarantee delivery timing, equipment condition during transit, or delivery completion.

23. Safety & Emergency Reporting

RIGShare provides an in-app Emergency SOS feature that allows users to contact local emergency services (911) and notify the RIGShare support team of safety concerns or potential criminal activity during equipment transactions.

Users acknowledge and agree that:

• The Emergency SOS feature is a reporting tool only and is provided for the convenience of users to facilitate communication with emergency services.
• RIGShare does not provide security, surveillance, monitoring, or physical protection of any kind during equipment transactions, pickups, returns, or rental periods.
• The availability of this feature does not constitute a guarantee of safety, crime prevention, or deterrence of criminal activity.
• Users are solely responsible for their own personal safety and are encouraged to take standard precautions when meeting other users, including conducting transactions in well-lit, public locations during daylight hours when possible.
• RIGShare is not liable for any injury, loss, theft, or harm that occurs during or in connection with any transaction facilitated through the platform.

24. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction or arbitrator, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

25. Assignment

RIGShare may assign or transfer these Terms, in whole or in part, without restriction and without notice to you, including in connection with a merger, acquisition, restructuring, or sale of assets. You may not assign or transfer your rights or obligations under these Terms without RIGShare's prior written consent. Any purported assignment in violation of this section is void.

26. Changes to These Terms

RIGShare reserves the right to modify these Terms of Service at any time. Material changes will be communicated via the platform and/or by email to registered users at least 14 days before they take effect. The "Last Updated" date at the top of this page reflects the most recent revision.

Your continued use of the Service after the effective date of any modification constitutes acceptance of the modified Terms. Updated Terms supersede all prior versions. If you do not agree to the modified Terms, you must stop using the Service before the effective date. Bookings made under prior Terms will be governed by the Terms in effect at the time of booking, except where changes are required by law.

27. Entire Agreement

These Terms of Service, together with the Privacy Policy, the Robotics & AI Addendum (where applicable), and any other policies referenced herein, constitute the entire agreement between you and RIGShare LLC regarding your use of the Service. These Terms supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the Service.

28. Waiver

The failure of RIGShare to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by RIGShare.

29. Multi-State & Interstate Operations

Service Availability: RIGShare is available to users throughout the United States. Equipment may be listed, rented, and operated across state lines. Users are responsible for understanding and complying with all federal, state, and local laws, regulations, and licensing requirements applicable to equipment rental, operation, and transportation in their respective jurisdictions.

Owner Licensing & Permits: Equipment Owners are solely responsible for obtaining and maintaining any state or local business licenses, rental permits, or registrations required to rent equipment in the jurisdictions where they operate. Requirements vary by state, county, and municipality. RIGShare does not verify whether Owners hold the necessary licenses and is not liable for an Owner's failure to comply with local licensing requirements.

Interstate Equipment Use: If a Renter transports or operates rented equipment in a state other than the state where the equipment was picked up or delivered, the Renter assumes sole responsibility for compliance with all laws, regulations, permits, and insurance requirements in the state of operation, including but not limited to oversize/overweight transport permits, operator certification requirements, and environmental regulations. The Equipment Owner's liability coverage and the RIGShare Equipment Protection Plan are governed by the terms under which they were issued and may not extend to all jurisdictions.

California Users: If you are a California resident, you acknowledge that California Civil Code Section 1542 provides: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." You hereby waive Section 1542 and any similar provision in any other jurisdiction to the fullest extent permitted by law with respect to the releases and waivers contained in these Terms. California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

State-Specific Consumer Protections: Nothing in these Terms is intended to limit, waive, or override any mandatory consumer protection rights that apply under the laws of the state where a user resides, to the extent such rights cannot be waived by contract. Where a conflict exists between these Terms and mandatory state consumer protection law, the state law shall prevail for residents of that state.

Interstate Tax Obligations: Equipment rentals that cross state lines may be subject to sales tax, use tax, or other transaction taxes in multiple jurisdictions. RIGShare collects and remits sales tax where required by law via its integrated tax system. In jurisdictions where RIGShare does not collect tax, both Owners and Renters are responsible for determining and fulfilling their respective tax obligations. See Section 16 for additional tax information.

29. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. For any claims not subject to arbitration under Section 18, the state and federal courts located in Bexar County, Texas shall have exclusive jurisdiction, except where applicable state consumer protection laws require a different forum. Nothing in this section limits a user's right to bring a small claims action in their local jurisdiction as described in Section 18.

30. Contact

Questions about these Terms? Contact us at support@rigshare.app or write to RIGShare LLC, 17503 La Cantera Pkwy Ste 104 # 25, San Antonio, TX 78257.