Refund & Cancellation Policy

1. Overview

This policy outlines how refunds, cancellations, and returns are handled for the RIGShare Robotics & AI Division. This covers rentals of GPU compute, industrial robotics, humanoid robots, autonomous drones, AI infrastructure, 3D printing equipment, and IoT sensors. This policy is part of our Terms of Service and is supplemented by the Robotics & AI Addendum.

2. Renter Cancellations — Physical Equipment

For physical equipment rentals (robotics, drones, 3D printers, IoT sensors), refund amounts depend on cancellation timing:

Refunds are processed back to the original payment method within 5 – 10 business days.

Service Fee Retention: RIGShare's 7% Renter service fee is non-refundable on all Renter-initiated cancellations. Refund percentages above apply to the base rental amount only.

Protection Plan Fees: Refunded in full for cancellations 3+ days before rental start; non-refundable for cancellations fewer than 3 days before.

High-Value Rental Exception: For rentals exceeding $5,000, same-day cancellations receive a 25% refund of the rental amount for unused full days remaining. Does not apply to single-day rentals.

3. Renter Cancellations — Remote Access

For remote-access rentals (GPU compute, AI infrastructure, cloud-connected equipment), the following policy applies:

Remote-access rentals do not require a security deposit or equipment protection plan since no physical equipment changes hands.

4. Owner Cancellations

If the Owner cancels a confirmed booking, the Renter receives a 100% refund, including all fees and Protection Plan costs. If the Owner fails to provide access (physical or remote) at the agreed time, the Renter receives a 100% refund plus a $50 platform credit.

Repeat Cancellation Penalties:

• 1st cancellation (rolling 90 days): Warning; reduced search visibility for 7 days.
• 2nd cancellation (rolling 90 days): Reduced visibility for 30 days; listing flagged with cancellation rate indicator.
• 3rd cancellation (rolling 90 days): All listings suspended for 14 days; must contact support to reactivate.
• 4+ cancellations (rolling 90 days): Account subject to review and potential permanent suspension.

Owner cancellations due to documented equipment breakdown or emergency (with supporting evidence submitted within 24 hours) are exempt.

5. Equipment Malfunction & Downtime Refunds

If equipment malfunctions or remote access becomes unavailable through no fault of the Renter, the Renter must report the issue immediately through the platform.

Grace Period: Issues reported within 4 hours of rental start (or first remote connection) qualify for a full refund regardless of severity.

6. Security Deposit Returns

For physical equipment rentals, a security deposit equal to 15% of the total rental amount (minimum $100, no maximum) is placed as an authorization hold on the Renter's payment method at the time of booking. The hold reserves funds but does not charge the Renter's card.

• No damage: Full deposit released within 48 hours of equipment return.
• Damage reported: Deposit held during the dispute resolution process. Any amount not applied to damage is returned.
• Appeal: Either party may appeal an AI-assisted damage assessment within 48 hours.

Remote-access rentals (GPU compute, AI infrastructure) do not have a security deposit.

7. Equipment Protection Plan

The optional Equipment Protection Plan limits out-of-pocket exposure for accidental damage, theft, or loss of physical equipment. This is a damage waiver, not insurance. Not applicable to remote-access rentals.

Protection Plan fees are non-refundable once the rental period begins. For Renter-initiated cancellations: refunded in full if cancelled 3+ days before rental start, non-refundable if fewer than 3 days. For Owner-initiated cancellations and Force Majeure, Protection Plan fees are always refunded in full. If a rental is extended, coverage automatically extends at the same tier and rate. Not applicable to remote-access rentals. The plan does not cover intentional misuse, gross negligence, or operation by unauthorized persons.

Early Return Policy

If a Renter returns physical equipment before the end of the booked rental period:

• No refund for unused days on rentals of 3 days or fewer.
• For rentals of 4+ days, Renters may request a partial refund for unused full days, subject to a 1-day minimum charge beyond days already used.
• Early return refund requests must be submitted before physically returning the equipment.
• Service fee and Protection Plan fees are non-refundable upon early return.
• Owners are not obligated to accept early returns outside listed availability windows.

Early return does not apply to remote-access rentals — sessions run for their full booked duration.

Rental Extensions — Physical & Remote Equipment

Physical Equipment: Extension requests must be submitted through the platform at least 12 hours before the scheduled return time. Extensions are subject to Owner approval. Extended days are charged at the original rate. Protection Plan coverage automatically extends at the same tier.

Remote-Access Equipment: Renters may request session extensions through the platform, subject to Owner approval and resource availability. If a session exceeds the booked time without an approved extension, the Owner may terminate the session without liability. Approved extensions are billed at the original hourly rate.

• RIGShare's service fee and the Owner's commission apply to the extended period.
• The security deposit remains unchanged unless the new total requires a higher minimum.

Late Returns

Equipment not returned by the scheduled return time without an approved extension:

• Grace period: 2 hours after scheduled return. No charges, but the Renter must notify the Owner through the platform.
• Late fees: After the grace period, 1.5x the daily rate per day or partial day (minimum 4 hours to constitute a partial day).
• Unreturned equipment (48+ hours without communication): Security deposit forfeited; account flagged; Owner provided Renter contact info for recovery; cooperation with law enforcement if theft report filed.
• Late fees are deducted from the security deposit. Excess fees charged to Renter's payment method on file.

Late return provisions apply to physical equipment only. Remote-access sessions end automatically at the scheduled time.

Session Overages — Remote-Access Equipment

If a Renter's remote-access session exceeds the booked duration without an approved extension:

• A 15-minute grace period applies. No additional charges are assessed during the grace period.
• After the grace period, the Owner may terminate the session without liability. Renters are responsible for saving all work before session end.
• If the Owner permits the session to continue, overage time is billed at 1.5x the original hourly rate, charged in 30-minute increments.
• Renters who repeatedly exceed booked sessions without requesting extensions may face account restrictions.

Force Majeure

Neither party shall be liable for cancellation or inability to perform due to events beyond reasonable control, including but not limited to natural disasters, severe weather, government orders, civil emergencies, data center outages, internet backbone failures, or widespread power grid failures ("Force Majeure Events"). In the event of a Force Majeure Event:

• The affected party must notify the other party through the platform as soon as reasonably practicable.
• Renters receive a 100% refund of the rental amount and all fees for the affected period.
• No cancellation penalties are assessed against either party.
• For Remote-Access Equipment, force majeure does not include individual Owner hardware failures, network issues local to the Owner's facility, or maintenance outages — these are covered under the Malfunction & Downtime provisions above.
• RIGShare determines, in its sole discretion, whether a Force Majeure Event has occurred.

8. Delivery Fees

Delivery fees for physical equipment are non-refundable once confirmed by the delivery provider. Delivery damage claims must be filed directly with the delivery provider.

9. Service Fees

RIGShare's 7% Renter service fee is non-refundable on all Renter-initiated cancellations, regardless of timing. On Owner-initiated cancellations and equipment malfunctions qualifying for a full refund, the service fee is refunded in full.

10. Dispute Resolution

Refund disputes are processed through RIGShare's AI-assisted dispute resolution system. Either party may appeal within 48 hours by contacting support@rigshare.app. Unresolved disputes are settled through binding arbitration in Bexar County, Texas.

11. Modifications

RIGShare reserves the right to modify this policy at any time. Changes take effect when posted on this page. RIGShare may modify cancellation terms on a case-by-case basis at its sole discretion. Any such modifications will be communicated to affected parties in writing through the platform.

12. Contact

Questions about refunds or cancellations? Contact us at support@rigshare.app or write to RIGShare LLC, 17503 La Cantera Pkwy Ste 104 # 25, San Antonio, TX 78257.